Frequently Asked Questions

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Can I use my OMNI+ device without the HK Controller App?

Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.

How can I reset my Omni+ speaker(s)?

There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

What can I use to clean the enclosure?

We recommend using a microfiber cloth to polish the high-gloss surfaces, and a vacuum with either a stationary brush attachment or hose to clean the speaker grille. Do not use water to clean the products.

How do I set up my Adapt so my existing equipment can play stereo?

In the Harman Kardon Controller app, set up the Adapt as a stand-alone room, not a stereo pair room. The Adapt always delivers stereo audio via its Audio Out jack.

Where can I get a wall bracket for my Omni 10+, Omni 20+ speakers?

There are threaded inserts for mounting screws in the bottom of the Omni 10+ and Omni 20+. Mounting accessories are not available via Harman Kardon.
For Omni 10+ there are two mounting screw holes which are 3mm in diameter and 67mm apart.
For Omni 20+ there are two mounting screw holes which are 3mm in diameter and 110,5mm apart.

What devices can interfere with Omni 10+, Omni 20+ and Omni 50+ system and cause possible dropouts in sound?

If you have other networks or Bluetooth devices close to the Omni+ speaker, then these devices may interfere and result in drop outs. Also, placing your Omni+ speakers close to microwave ovens can result in lowered performance.

Will party mode transform stereo pairs into mono singles?

No, the re-broadcast signal is in stereo. Stand alone speakers will play both Left and Right channels.

The Bluetooth name is the same on all products. Can this name be changed?

No, the Bluetooth name is fixed.

When I open the playback controls box of one of the rooms currently playing audio via a Wi-Fi stream, all I see is "AUX-in" with no playback controls. How can I adjust the playback controls for this room?

When beginning Wi-Fi streaming to a room, you may need to wait several seconds before opening the playback controls box. If the box only says "AUX-in", close the box and reopen it.