Frequently Asked Questions

Need support for your product? Use the search form below to find an answer in our extensive knowledge base or select an article from the 'Most popular' list directly.

Reset Search
Search

Most popular support articles for this product:

Can I use my OMNI+ device without the HK Controller App?

Streaming via Bluetooth or direct aux in connection are supported without the HK Controller app. For OMNI+ devices that you already have placed in a room, they are capable of using either Spotify Connect or Chromecast built-in without the need of using the HK Controller app. Use only the HK Controller app for setting up any OMNI+ devices you may have.

I have problems with dropouts in sound when streaming Bluetooth music from my smartphone or tablet.

Please note that if you have a large number of Apps open, this may block or overtax the processor in your music player. Try to close all or most active apps. This should solve the problem.

What wireless range can I expect from my Bluetooth device?

Reception of Bluetooth can be heavily influenced by surrounding environment. If your product offers stable streaming performance when phone and bluetooth device are in the same room, with no large objects blocking the line of sight, then your product is performing as specified. Please note that bluetooth cannot pass through your body. For best performance, have your device located on the left side of your body.

How can I reset my Omni+ speaker(s)?

There is a reset button on the bottom of the Omni+ devices. Press and hold this button for 5 seconds to perform a factory reset of your product. All product settings, Wi-Fi, and Bluetooth connections will be erased. To reset the OMNI 50+ speaker, please do the following: First, press & hold ‘Source’, ‘Vol+’, ‘Vol-‘ buttons at the same time. The Omni 50+ will switched off, indicating that the product was successful reset. Secondly, press ‘power' button to turn on power for the Omni 50+ speaker. Now you can easily set up the product again for your home Wi-Fi network.

What devices can interfere with Omni 10+, Omni 20+ and Omni 50+ system and cause possible dropouts in sound?

If you have other networks or Bluetooth devices close to the Omni+ speaker, then these devices may interfere and result in drop outs. Also, placing your Omni+ speakers close to microwave ovens can result in lowered performance.

How do I change the language on an Android app?

The language in the app follows your device settings, so you only need to set your phone or tablet to your desired language. Currently supported languages are English, German, French and Dutch. If the language is not available, English will be used.

Will party mode transform stereo pairs into mono singles?

No, the re-broadcast signal is in stereo. Stand alone speakers will play both Left and Right channels.

I cannot mix Deezer and Library queues.

We are sorry, but this is not supported.

The Bluetooth name is the same on all products. Can this name be changed?

No, the Bluetooth name is fixed.